Privacy Policy

1. Introduction

Mold Inspector Pro LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Mold Inspector Pro ("the Service"). Please read this policy carefully. By using the Service, you consent to the practices described here.

2. Information We Collect

We collect the following categories of information:

• Account information: Name, email address, and login method provided when you create an account via Manus OAuth.
• Professional data: Inspection records, mold findings, property addresses, moisture readings, field notes, and uploaded images you create or import through the Service.
• Health assessment data: CIRS symptom questionnaire responses, health scores, and patient-related data entered through the physician portal. This data may constitute protected health information (PHI) under HIPAA.
• Billing information: Subscription tier and billing status. Payment details (card numbers, etc.) are processed and stored exclusively by Stripe, Inc. — we do not store raw payment data.
• Usage data: Log data, IP addresses, browser type, pages visited, and feature usage patterns collected automatically to improve the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and manage your subscription
• Generate AI-powered mold analysis and reports
• Send administrative communications (account notices, security alerts)
• Improve and develop new features based on usage patterns
• Comply with legal obligations

We do not sell your personal information to third parties.

4. HIPAA and Health Data

If you use the physician portal or health assessment features to store patient health information, you are responsible for ensuring your use of the Service complies with the Health Insurance Portability and Accountability Act (HIPAA) and any other applicable healthcare privacy regulations. If your use requires a Business Associate Agreement (BAA), please contact us at [email protected] before uploading any PHI.

5. Data Storage and Security

Your data is stored on secure cloud infrastructure. Images and files are stored in Amazon S3 with access controls. We use industry-standard encryption (TLS) for data in transit. While we implement reasonable security measures, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Sharing and Disclosure

We may share your information with:

• Service providers: Stripe (payments), Amazon Web Services (storage), and AI inference providers — solely to operate the Service.
• Legal requirements: When required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you.

We do not share your data with advertisers or data brokers.

7. Cookies and Tracking

We use session cookies to maintain your authenticated state. We also use analytics cookies to understand aggregate usage patterns. You can disable cookies in your browser settings, but doing so may affect the functionality of the Service. We do not use third-party advertising cookies.

8. Data Retention

We retain your account and inspection data for as long as your account is active or as needed to provide the Service. If you cancel your account, we will retain your data for 90 days to allow for reactivation, after which it will be permanently deleted. You may request earlier deletion by contacting us.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing of your data
• Data portability (receive your data in a machine-readable format)

To exercise any of these rights, contact us at [email protected].

10. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes take effect constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: